Free Shipping
Shipping Policy
Deroopypet is committed to delivering your orders efficiently and securely. Below is our shipping policy for your reference.
1. Order Processing Time
Orders are processed within 1-2 Working days after you receive your order confirmation email. Please note that orders are not shipped or delivered on weekends or holidays.
2.Products transportation time
| Product Name | Shipping time | Shipping Country | Tax included |
|---|---|---|---|
| Deroopy gps pet collar | Free Shipping 7–15 Working Days | Only USA & Canada | Product prices include consumption tax and customs duties |
| Other Products |
|
Canada; United States; South Africa; Egypt; Morocco; Mauritius; Algeria; Tunisia; Botswana; Namibia; Gabon; Seychelles; Libya; Cape Verde; Mexico; Brazil; Germany; France; Italy; Spain; Netherlands; Belgium; Austria; Finland; Ireland; Portugal; Greece; Luxembourg; Slovakia; Slovenia; Estonia; Latvia; Lithuania; Cyprus; Malta; Bulgaria; Croatia; Hungary; Norway; Switzerland; United Kingdom; Czech Republic; Denmark; Turkey; Japan; South Korea; Singapore; United Arab Emirates; Qatar; Saudi Arabia; Taiwan; Kuwait; Malaysia; Thailand; Panama; The Bahamas; Barbados; Trinidad and Tobago; Costa Rica; Chile; Uruguay; Argentina; Australia; New Zealand; Iceland; Poland; Romania; Sweden; Serbia; Venezuela; Indonesia; Macau SAR; Hong Kong SAR; Oman. |
3.Taxes and Fees
All products sold by Deroopypet are inclusive of consumption tax and customs duties.
4. Shipping Address Accuracy
Please ensure your shipping address is accurate when placing your order. deroopypet cannot change the shipping address once a package has been dispatched.
5. Undeliverable Locations
We currently do not ship to P.O. Boxes, APO/FPO addresses, or the following regions:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- Military Zones
- Remote Islands or areas with limited courier access
6. Tracking and Support
Once your order has shipped, you will receive an email notification with a tracking number to follow your package’s journey.
7. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
8. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we are unable to change the delivery address once the order has been shipped.
9. Shipping Disclaimer
-
Due to variations in 4G module frequency bands across different countries, this product is currently available for retail purchase only in the United States and Canada.
If you are located in another country or region and are interested in our product, we can accommodate orders with a minimum purchase quantity. For more details, please contact us via Email at support@deroopypet.com or WhatsApp at +852 8432 9548. We’d be happy to discuss options and assist you. - Wholesale products can be shipped worldwide.
- Delivery to remote areas in certain countries may take longer, as carrier processing times can vary. Thank you for your patience.
During long-distance transportation, unforeseen circumstances beyond our control may occasionally cause delays. Severe weather conditions or catastrophic events can lead to unexpected shipping disruptions. We appreciate your understanding of these unavoidable factors.
We will keep you informed throughout the delivery process and provide updates as available. Please note that some carriers may not contact you by phone and may deliver packages directly to your door or mailbox. If a delivery requires a signature and none is provided, the package may be held at the local post office, where you may need to call or visit to retrieve it.
Our goal is to ensure you have a positive experience with both our service and products. We sincerely appreciate your patience and understanding.
10. What do I need to do when I received a different product than what I ordered?
If you have any questions, please contact us at support@deroopypet.com.