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Deroopy Collar User Manual

Contents

1. Product Overview

2. Quick Start Guide

3. Wearing of the Device

4. APP Usage Guide

5. Full Process Guide for Device and Phone Connection

6. Core Function Introduction

7. Device Maintenance and Care

8. Safety Warnings and Precautions

9. FAQ

10. Technical Specifications and Accessories List

11. After-Sales Service and Support

1.Product Overview

Deroopy’s FetchLink C10 is a smart pet collar that integrates GPS positioning, electronic fencing, real-time intercom, behavior correction, live video monitoring, and full-color night vision.With the companion “Waskame” App, you can track your pet’s location at any time, set up a safe activity zone, interact with your pet remotely, and visually monitor their surroundings both day and night.

2.Quick Start Guide

2.1Unpacking and Inspection of the Device

After unpacking, please check whether the accessories are complete:

 Smart pet collar × 1

Charger × 1

Manual × 1

Adjustable collar strap × 1

32G SD card × 1

2.2Device Buttons and Interface Description

  • Power Button (Software Reset Button): short press once to turn on, long press for 3 seconds to turn off
  • Hardware Reset Button: used to reset the device
  • Camera: know your pet's surroundings
  • Type-C Charging Port: used to charge the device
  • SIM Card Slot: built-in cloud card, no need to insert physical SIM card unless there is a special reason
  • SD card slot: used to place SD card (comes with 32GB SD card)
  • Indicator Lights: displays device status
  • Trumpet: sound playback
  • Microphone: picks up ambient sound
  • Static feedback Contact: used for behavior correction

3.Wearing of the Device

3.1 Pet Weight Recommendations

Best suited for: 20-41kg pets (such as Corgis, Shiba Inus, medium-sized dog)

3.2 Pet Collar Wearing Regulations

  • Tightness: Make sure there is a 1-2 finger width gap (about 2-3cm) between the pet collar and the pet's neck
  • Neck circumference: 11-25inch (adjustable)
  • Regular inspection:
  • Young pets: Adjust the tightness of the pet collar every week
  • Adult pets: Check the pet collar for wear and tear, loose buckles every month
  • Contraindications: Do not use a leash to pull the pet collar

3.3 Device Startup and Status Check

Short press the power button once, the blue light stays on to indicate successful power-on

The device emits a prompt tone:

4 "beeps": Successful network access

2 "beeps": Waiting for connection

It is recommended to charge to full capacity before first use (the green light is always on when charging and turns off when fully charged)

4. APP Usage Guide

4.1 APP Download and Installation

App name: Waskame

Download method:

  • For iOS users: Search "Waskame" in the App Store to download.
  • For Android users: Search "Waskame" on Google Play to download.
  • Alternatively, scan the QR code on the left based on your phone’s operating system to download the app directly.

4.2 Permission Settings

Open the App for the first time after installation:

1. Click "Allow" for all permission requests (storage, camera, microphone, location, notifications)

2. Permission management

3. If you accidentally deny permission, you can set it manually: Go to phone settings → App management → Find “Waskame” → Permissions → Manually enable the required permissions

4.3 Registration and Login

Registration Process:

Click "Register" → Enter your email address → Receive verification code → Set password (more than 6 characters)

Notes:

  • Check email spelling (e.g. avoid writing @gmail.com as @gamil.com)
  • Didn't receive email? Check "spam" or "advertising email" folder
  • Support third-party quick login to avoid email verification step (Google, Apple account)

5.Full Process Guide for Device and Phone Connection

5.1 Preparation Before Connection

Device side check:

1. Confirm that the device is powered on (blue light is always on)

2. Check the indicator status. When the device can be added normally, short press the power button.At this point, the device enters red and blue alternating flashing mode. The device indicator light is always on in blue and emits 4 "beeps" - indicating successful access to the network, followed by 2 consecutive "beeps" - indicating waiting for the device to be connected ensure that the device has sufficient power (recommended to be more than 50%)

Mobile side preparation:

1. Download the latest version of “Waskame” APP (V2.3.5 and above)

2. Enable mobile phone permissions: storage, camera, microphone, location, notification

3. Turn off other Bluetooth device connections

5.2 Detailed Connection Steps

5.2.1 Standard Connection Process

Device activation:

  • Short press the power button once → Wait for the device to complete self-test (red and blue lights flash alternately to scan the traffic card)
  • Hear 4 "beep" sounds → Blue light stays on to indicate it is ready
  • Hear another 2 "beep" sounds → Indicates the device is waiting to be connected

APP operation:

  • Open “Waskame” APP → Click the "+" icon
  • Select "Add FetchLink device"
  • Keep the distance between the phone and the device <1 meter

Bluetooth pairing:

  • Automatically search for devices (about 15 seconds)
  • Bluetooth Unique Identifier (12-character format): This is the device's Bluetooth MAC address used for pairing (e.g., XX:XX:XX:XX:XX:XX).
  • Device Unique Identifier (DID): A globally unique ID for the entire device (e.g., starts with "XYX" followed by 11 characters).
  • 4G SIM Card Number (ICCID): The identification number of the 4G card, consisting of 20 numeric digits.

5.2.2 Connection Exception Handling

Problem Solution
Device not found (1) Check the blue light status of the device
(2) Turn off and turn back on your phone's Bluetooth
(3) Trying to reset the device
Pairing error (1) Verify that the device is not in sleep mode
(2) Try to software reset the device and pair again
Frequent disconnections (1) Check the power saving mode settings of your phone
(2) Update the APP to the latest version
(3) Reset network settings

5.3 Connection Guide for Special Scenarios

5.3.1Device Exception Handling

(1) Power button (software reset): When the device is in the state of blue light, short press the power button three times, and the device will enter automatic reset

(2) Hardware reset button (hardware reset): To prevent the device from shutting down due to low power consumption or failing to start up due to long-term non-use. Hardware reset means turning off the power and restarting without performing any software operations.

 

5.3.2Change Mobile Phone Connection

(1) Make sure to unbind the original phone (APP→Device Management→Unbind)

(2) When changing the primary binding phone, you need to press the power button three times to reset the settings and then bind

(3) Log in to a new account on a new phone (log in via email or a third party such as Apple ID or Google ID)

5.4APP Connection Interface Detailed Explanation

After successful connection, it will display:

5.5Advanced Connection Configuration

Multi-device management

Binding limit: 1 account can bind and share 3 devices

Sharing permissions: APP "My" - "My Friends" - "Add Friends" - "Share Device"

6.Core Function Introduction

6.1Real-time Positioning and Track Recording

  1. Positioning accuracy: meter level (depending on signal strength)
  2. Supported maps: Apple/Google Maps
  3. Track recording:
  4. Training mode: continuous recording
  5. Away mode: recording activated by motion sensor
  6. GPS interval can be set (3-300 seconds)

6.2 Electronic Fence Settings

(1) Click "Set Boundary" → Draw a fence area on the map

(2) Boundary shape: supports custom drawing or selecting a preset octagon

(3) Out-of-bounds alarm:

  1. First alarm: trigger voice, vibration, static feedback(with 16 adjustable levels, also manually triggerable).
  2. Second alarm: only push pictures or videos
  3. Alarm frequency: the first 3 times are reported every 1-2 minutes, and then the interval is increased by 30 minutes each time until 3 hours

6.3Real-time Intercom Function

  • Real-time voice interaction with pets through APP
  • Support pre-recorded voice to call the pet back when it crosses the boundary

6.4 Behavioral static feedback Function (Use with Caution!)

Guidelines for safe use:

1. First test the pet's reaction at a lower intensity (vibration mode)

2. Single static feedback time ≤ 0.5 seconds

3. Wait at least 3 minutes between uses

4. Total use time for the whole day ≤ 10 minutes

5. Static feedback can be triggered manually, but it must be used with extreme caution.

Contraindications: (Warning!!!)

6. Do not use in water

7. Do not use on puppies or sick dogs

 

6.5Cloud Storage and Recording

Cloud storage content:

Pictures: Free unlimited for 3 months

Videos: Automatically record 20 seconds when crossing the boundary (need to purchase a package)

Storage mode:

Training mode: Continuously record and store to SD card

Away mode: Record only when crossing the boundary

 

6.6 Storage Introduction

1. SIM card management: The device has a built-in cloud card, which can be used directly after activation (total traffic 300M, usage period 30 days, the free traffic will be cleared after using up 300M traffic in advance or after 30 days), and subsequent use requires the purchase of traffic packages on the APP

2. The device has a reserved SIM card slot, and you can use the operator's SIM card according to personal needs. Due to issues such as operator base station compatibility, some SIM cards cannot be supported. If you need to use a self-purchased SIM card, you need to contact technical customer service to remove the built-in card

3. Cloud storage is 1:1 for one account and one device. A detection picture experience package is given to the newly registered account in the first three months. After the three-month experience package expires, you need to recharge to purchase a package to continue using it

7.Device Maintenance and Care

7.1 Charging Management

Charging Status:

  • The green light is always on when charging
  • The green light goes out when fully charged

Charging Specifications:

  • The original charger (3A/5V) must be used
  • Non-original chargers may cause:
  • Battery expansion/leakage
  • Product warranty voided
  • Fire risk

 

7.2 Waterproof and Cleaning

Waterproof grade: IP65 (dustproof and splashproof)

Cleaning method:

  • The main fabric can be removed for cleaning
  • The straps can be wiped with a wet wipe

Prohibition:

  • Do not immerse in water
  • Dry the electrode contacts immediately after use

8.Safety Warnings and Precautions

8.1 Safety in Use

1. Keep away from strong electromagnetic interference environment

2. Do not modify the device without authorization

3. Comply with Class B standards in Part 15 of FCC rules

 

8.2 Static feedback Function Warning

1. Using in water may cause:

2. Using in water can easily damage the device

3. Can easily cause physical harm to pets

 

8.3 Battery Safety

1. Avoid overcharging

2. Stop using the battery immediately if it is abnormal

3. Ambient temperature: -10℃~45℃

9.FAQ

Q1: What should I do if the device cannot be turned on?

Check the battery level and connect the Type-C charging port to charge

Press and hold the hardware reset button for 10 seconds to restart the device

Q2: How to solve inaccurate positioning?

Make sure the device is in an open environment

Avoid signal interference sources

Check the SIM card network status

Q3: Cannot receive alarm notifications on the APP?

Check whether the APP notification permission is enabled

Check whether the mobile phone system restricts background operation

Q4: Is the device frequently offline?

Check whether the SIM card traffic is used up

Check the network signal strength

Try to reset the device

10.Technical Specifications and Accessories List

Project Parameter
Battery capacity 3000mAh
Positioning accuracy Meter level
Waterproof grade IP65
Neck size 11-25inch
Operating temperature -10℃~45℃
Charging time About 2 hours
Standby time About 1–3 months
Continuous use time About 10 hours
Away mode time About 5 days

 11.After-Sales Service and Support

11.1 Technical Support

Response time: 24 hours at the latest

Email support: support@deroopypet.com

11.2 Firmware Upgrade

SOC firmware upgrade:

  • Enter the device on the APP homepage
  • Click "Upgrade Now"
  • Check the upgrade progress (some upgrades require an SD card)

Bluetooth firmware upgrade:

  • Make sure the phone and device are fully charged
  • Keep Bluetooth connected
  • Do not interrupt the upgrade process

11.3 Warranty Policy

Warranty period: 1 year

One-year free repair service for non-human damage (user is responsible for round-trip shipping costs)

Damage caused by using non-original accessories is not covered by the warranty

 

 

Important statement: Any changes or modifications not expressly approved by the manufacturer may void the user's authority to operate the device.

 

 

Let technology protect your pet's safety. Wish you and your pet peace!